Customization & Commissions

I have an idea for something I want that is not on the site. Do you do commissions?

- Yes! Most of the pieces in the catalogue actually started out as a singular customer commissioning it. You can fill out the contact form located in the CONTACT US page or send a DM to the Coaster Highlightz Instagram page (@coasterhighlightz) for inquiry.  Custom commission slots are limited to a few per each season, so once a new season starts, reach out quickly to secure your slot!

What do I need to do to secure a commission slot?

- In order to secure a slot, first make sure slots are available. The CONTACT US page will display that information. If there are slots still available, fill out the contact form located in the CONTACT US page or DM to the Coaster Highlightz Instagram page (@coasterhighlightz) to receive a quote. 

Please include the following in your query:

    • Full name
    • Shipping location
    • Description of what you are trying to get commissioned
    • Space constraints (where do you plan to put the piece and what are the dimensions of said area)

- - Once the basic information is received, a few follow up questions may arise and then afterwards a quote will be provided factoring in the complexity and number of elements. To secure your slot, a non-refundable half down deposit is required. This will cover the initial engineering/design costs and time. 

- - - The final payment will be due once the CAD model is complete. The final payment will cover everything else including the printing materials, labor, shipping, and handling. 

How long do new custom commissions take to receive?

- Custom commissions typically take about a month from start of design to shipment. Commission orders are made in order based on securing a deposit. So if someone is 4th in the queue, 3 other orders will be worked on and made before starting the design of that fourth one. Because of this, slots for custom commissions are limited to a small amount during a given season (to reduce waits and to lessen the load on the CEO). We always appreciate your patience on these custom orders